You could be one of the millions of railway users who are entitled to compensation due to massive train delays.
Those who frequently use the train are advised that they may be entitled of claims of at least £240 since significant disruption to train services caused much inconvenience for millions of commuters.
Owners of annual, monthly, or monthly plus season tickets are entitled to claim these cash bonuses.
South West Trains – previously known as South Western Railway – has invited people to claim back 10 or more days of compensation due to the levels of disruption at London’s Waterloo Station last Summer.
The chaos was primarily caused by upgrade works and affected railways both to and from London between August 7 to 11 and August 14 to 18.
Those who purchased a season ticket before September 4, 2017, are able to claim money back under the condition that the previous operator said they were “void days”.
This potentially amounts to £24 a day, meaning a surprising grand total of £240 for the whole 10 days.
A spokesperson for South Western Railway commented:
“Under Passenger’s Charter the previous operator announced a number of “void days”.
“The number of these depends on the route a passenger travels on and so the compensation received for them will be vary.
“Passengers with season tickets purchased before 4 September 2017 can check what void days they are entitled to when they renew at their station ticket office.
“Passengers can claim Delay Repay compensation online or through a paper claim form available at ticket office.”
All ticket holders have had a new compensation, called Delay Repay, available to them since South Western Railway has taken over the franchise.
Delay Repay means that passengers are eligible for compensation if their train arrives over 15 minutes late.
The spokesperson continued:
“Now anyone – whatever type of ticket they hold – can claim if their journey is delayed by 15 minutes or more. This means that passengers don’t need to wait for up to a year until they renew their season tickets to claim compensation.
“We are looking at further improvements to Delay Repay to make claiming compensation easier for our passengers, including by spring 2019 providing automatic Delay Repay compensation for customers who have purchased advanced or season tickets through our website, or use a South Western Railway smartcard.”
More details and information about compensation claims can be found on South Western Railway’s Delay Repay, via this link.
Those who purchased season tickets before September 2, 2017, can see the void days they are entitled to claim compensation from when they next go to renew their ticket at the station office.
Other firms, including Virgin, Abellio Greater Anglia, Arriva Trains Wales, and C2C are also offering refunds to passengers affected by the delays – so it’s definitely worth checking it out.