It’s become some what of a national institution, but it seems Toys R Us is closing its doors for the last time, and with it putting on the mother of all sales.
The company has entered administration, however stores will continue trading until further notice. Customers can, in the meantime, expect some quite frankly jaw dropping discounts. With some items going for the grand total of 6p.
It’s a sad story, as I can recall many a time as a hyped child doing crazed laps of the store demanding everything in sight. That infamous, incredibly 90’s commercial that made me jump up and down on the spot, and demand to be taken to the nearest Toys R Us.
Unfortunately these days it seems that technology has thwarted toys, as the introduction to tablets, and smartphones alike have pushed toys to the top of wardrobes up and down the country.
“All stock will be subject to clearance discounts and other special promotions.”
Details are yet to be confirmed around the exact specifics of the discounts, and whether it will just be a handful, or all of the stores that shall be shutting down, and taking part in the clearances.
Toys R Us have placed a message on there website for customers surrounding the terms of sales during the current climate, which applies both online and in stores.
Gift cards are to be accepted still, but no refunds are to be given on current balances, as a result it’s been recommended that customers should try to use them and not face a situation where you’re left out of pocket.
They also have confirmed:
“No exchanges for non-faulty items may be accepted and no refunds will be given”
This is because when a firm enters administration, you actually lose your legal right to claim a refund, under consumer law.
For customers who are currently taking part in a Time To Pay arrangement, the following action is recommended.
- Pay your balance for the goods you have included in yout Take Time to Pay Deal. The price of the items will be whatever the price is in the store on the day the agreement is settled, minus any deposit already paid.
- Buy different goods that exceed the value of your deposit.
- Cash refunds are not to be given when it comes to deposits paid before the company entered administration
Simon Thomas, who is overseeing the administration process commented:
“We will be conducting an orderly wind-down of the store portfolio over the coming weeks. All stores remain open until further notice and stock will be subject to clearance and special promotions. We’re encouraging customers to redeem their gift cards and vouchers as soon as possible.
“Whilst this process is likely to affect many Toys R Us staff, whether some or all of the stores will close remains to be decided.”
Whereas Alex Neill, who is an expert in consumer matters for Which? responded to the crisis:
“It’s a worrying time for everyone when a company goes into administration but for customers it’s important to remember that your consumer rights may be affected.
“If you have Toys R Us gift vouchers you should try to spend these in-store as soon as possible.
“If you are planning to shop in Toys R Us and intend to buy something worth more than £100, make sure you use a credit card as you’ll be able to make a claim against your credit card company under Section 75 Consumer Credit Act if anything goes wrong.”