20 Infuriating Times That The Customer Was Absolutely, Undeniably, 100%, Completely... Wrong


Having suffered through... sorry, I mean, worked... in the hospitality industry for over ten years, I have always, always said that every single human being on this planet should be made to work at least ONE year within the industry, whether it be in retail, hotels or other. Why? Well, just so that everybody gets to experience just how awful other people can truly be to you when all you're trying to do is your freakin' job.

YEAH, I said it, and I mean it. I'm also going to say and mean this; people are TRASH and customers are ALWAYS WRONG. Okay okay, rant over.

...Kind of.

"The customer is NOT right, however, the customer is incredibly entitled and most probably cheap so they will try and get away with as much as possible by complaining about anything they can think of in order to get a measly 10% off of their service."


Anyway, in case you aren't already infuriated enough this week, I've gone ahead and collected some of the most ridiculous things customers have ever done/said/been wrong about, for your amusement. And if any of these things listed below reminds you of yourself - then maybe you should consider having a quiet word with yourself in a corner somewhere.


Well, I've got to start with this one because I feel bad about only focusing on hospitality and not also including those poor souls in the public service industry too. Can't freakin' win, can we?


"the problem with this generation" due to how spoiled and entitled they apparently all are... but let's be honest, 99% of the time when a customer is being outrageous in a situation they are usually "of a certain age"... and it's not



This makes me feel all warm and fuzzy inside. My favorite part of working in hospitality was when I got to proudly tell a customer that they were wrong to their own faces. Ohhhh the sweet, small victories of life.




vaguely similar to a hotel on the other side of town and the number of times customers would scream at me because they had "DEFINITELY" booked my hotel when they had actually


Can I please get a resounding slow clap and a standing ovation for this brave social media worker for the London Underground!? DAMN son. Every retail worker's DREAM.


I enjoy this one because I've been on the other side... in other words, I have been the drunken mess trying to get into the club even though I had absolutely NO business trying to get into a club. So on behalf of all those doormen I verbally abused over the years I AM VERY VERY SORRY.


very, very




I er... I just don't even know where to start with this one. A) I didn't even know you could actually make requests to butcher's and B) this is just a whole other level of creepy I don't want to particularly dig deeper into.



Well, I guess if you're looking for undeniable proof that aliens truly walk among us that this would be it, because that is the only explanation I can think of as to why anybody would not know that Legos "came in pieces".




Okay well somebody is clearly being pranked here - whether it be the customer of the delivery person. Either way, as infuriating as it is, at least it ended up with a pretty freakin' hilarious result!


Ahhhh another favorite of mine; when the customer has absolutely no idea what they're ordering but they pretend as though they do anyway and then argue with you when you deliver the thing they didn't realize they were ordering. A hospitality classic.







This is my favorite, yet my most INFURIATING example yet. It certainly is a truly sad state of affairs when there are people out there living and breathing and working in this big ole crazy world who have never once, not once come into contact with a freakin' basil leaf before. I blame the PARENTS.


Still can't decide whether this one is staged or 100% authentic. If it does happen to be authentic... then may the universe help us all if this person should ever choose to procreate.


at least 



Ah yes, you can always count on Virgin to serve some sass during a dull Monday morning commute. Well what do you expect? Virgin don't control the weather... only Disney can do that!


Ah, here we have the classic customer in their natural habitat. The question on everyone's mind is; Is this woman just incredibly selfish!? Or is she just so stupid that she has no idea how a stack of baskets work? Maybe it's her first ever day shopping on her own? I'd like to give her the benefit of the doubt, however, sadly I know much, much better than that.

Okay, folks, I can almost FEEL you itching to tell me your own personal experiences. Have you ever worked in some sort of hospitality job and had to suffer the customers who are "always right"? Or maybe you have witnessed it first hand as a customer yourself? Let me know in the comments! And don't forget to spread the laughter (and annoyance) by sharing this with your friends and family too! AAx