When Joseph Inabnet lost his beloved pug Bailey back in October, he asked Chewy for a potential refund for roughly $70 worth of unopened new food he had purchased – and their reaction was truly moving.
Losing a pet is a tragedy that almost all of us will have experienced in our life, and not one that we soon forget. Pets have a unique way of touching our hearts and quickly become close family members, which makes losing them horribly sad!
When Joseph Inabnet (pictured above, with Bailey) had to suddenly have his cherished pug Bailey put down, Joseph was left with around $70 worth of prescription dog food which Bailey had been on for health reasons.
Since the food was unopened, and there was so much of it, Joseph asked the food provider Chewy whether or not he would be able to return the food for a refund.
What Joseph got was more than a refund though!
The pet food company told Joseph to donate the food to an animal charity and also returned his money! However, that wasn’t all, Joseph also received a hand-painted oil painting of his dearly departed Bailey and a touching hand-written card from the company in what is one of the most personal and sincere examples of customer service I’ve ever seen.
Joseph shared his experience with the company on Facebook, praising them for their wonderful customer care at his time of distress.
‘I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it. They told me to donate it instead, and they returned my money. GREAT customer service; right? IT GETS BETTER!!
It’s quite unbelievable in this day and age to see a company that really does place importance on customer care, and it shows that it isn’t just the duty of smaller independent businesses to implement this level of personal customer service! All companies, regardless of size or stature should be taking note of companies like Chewy!
Joseph also wrote, ‘ I don’t know how to make something go viral, but Chewy.com deserves recognition for their outstanding attention to detail and customer service.’
Thankfully the post has gone viral, having received over 110, 000 shares. The response has been overwhelmingly positive for Chewy, I’m glad to see something of this sincere a nature going viral instead of the normal sort of viral video which normally just includes someone doing something stupid, dangerous, or generally just eating something they shouldn’t be!
It also turns out that this isn’t simply an isolated incident from Chewy, but they frequently take time to share their condolences with their customers who have sadly lost their furry companions.
The artist who painted Joseph’s Bailey, Sharon LaVoie Lamb, paints lots of people’s pets for Chewy! In addition, one other Facebook user also commented on Joseph’s post with their own story of Chewy’s kindness.
Valerie Rose wrote, ‘My dog recently passed and cancelling her food order we had to let them know she was no longer here and they sent us a nice card and 2 dozen roses in the mail abt [sic] a few days later ❤️’
Sharon Lamb doesn’t just do paintings for Chewy, she does personalised pet portraits for those who may have lost their pets! After all, our pets may die, but we never forget them, and these paintings are a great way to commemorate them I think!